Shipping & Refund
Standard Delivery Time & Costs
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Order Confirmation
After placing your order, you will receive an order confirmation email, which confirms your order number, item purchased and delivery address.
Please be patient if your order confirmation isn’t delivered to your inbox straight away it can take a couple of hours. Please ensure that you’re checking the correct email address you used to purchase your item with and check it hasn’t been filtered into your spam/junk mail.
Where is my Order?
Our shipping partners deliver parcels upon timing stipulated here above. On the rare occasion, there are delays and delivery duration may extend beyond these expected time frames.
Please contact us if you are having difficulties with your order goodday@hellonaturalco.com
TERMS & CONDITION OF REFUNDS
Refund (cash) or store credit for the product value are only made available for the deodorant balm range, namely happy pits deodorant balm & sensitive skin deodorant balm purchased from our official website (www.hellonaturalco.com) . Refunds are available for consumers who experienced any allergy reaction with our deodorant balm or If you are not completely satisfied with our deodorant balm. We would be more than happy to refund! For a refund, approximately 90% of the product must be remaining in the original container. Shipping to be borne by buyer.
Kindly email us at goodday@hellonaturalco.com before dropping the goods back to this address:
Unit L3-03, Level 3, Left Wing, Infinite Centre, No 1, Jalan 13/6, 46200 Petaling Jaya, Selangor strictly within 30 days of receiving goods.
Refunds are not allowed under these circumstances:
(i) The products estimated arrival time has been delayed.
(ii) The batch you received appears different compared to the previous batch you ordered. Due to the delicate nature of using all natural ingredients, the scent, appearance of the product might differ slightly. This will not affect the effectiveness of the natural deodorant.
International Shipping & Taxes
International customers will be responsible for any fees, duties, taxes or any surcharges which may be imposed by your country. As customs policies vary widely from case to case for each country, please check with your local authorities prior to placing your order to confirm tax and duty fees.