Shipping & Refund

 

 

Standard Delivery Time & Costs

 

Countries

Delivery Time & Cost

  • West Malaysia
  • East Malaysia
  • Singapore, Brunei, Cambodia, Hong Kong, Laos, Myanmar, Philippines, Thailand, Indonesia, Vietnam
  • 4 – 7 working days              Flat- Rate RM8
  • 7 – 10 working days             Flat- Rate RM10
  • 14 – 25 working days          Flat-Rate USD6.50

 

 

 

 

 

Order Confirmation

After placing your order, you will receive an order confirmation email, which confirms your order number, item purchased and delivery address.

Please be patient if your order confirmation isn’t delivered to your inbox straight away  it can take a couple of hours. Please ensure that you’re checking the correct email address you used to purchase your item with and check it hasn’t been filtered into your spam/junk mail.

 

 

Where is my Order?

Our shipping partners deliver parcels upon timing stipulated here above. On the rare occasion, there are delays and delivery duration may extend beyond these expected time frames.

Please contact us if you are having difficulties with your order goodday@hellonaturalco.com

 

TERMS & CONDITION OF REFUNDS

Refund (cash) or store credit (excluding shipping charges) are only made available for the deodorant balm range, namely happy pits deodorant balm & sensitive skin deodorant balm. Refunds are available for consumers who experienced any allergy reaction with our deodorant balm or If you are not completely satisfied with our deodorant balm. We would be more than happy to refund! For a refund, approximately 90% or more of the product must be remaining in the original container.

 

Kindly email us at goodday@hellonaturalco.com before sending the goods back to this address:
Unit 3a-06, Level 3a, Glo Damansara Mall, No, 699, Jalan Damansara, 60000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur strictly within 14 days of receiving goods.
 

 Refunds are not allowed under these circumstances:

(i) The products estimated arrival time has been delayed.

(ii) The batch you received appears different compared to the previous batch you ordered. Due to the delicate nature of using all natural ingredients, the appearance of the product might differ slightly. This will not affect the effectiveness of the natural deodorant.

 

International Shipping & Taxes

International customers will be responsible for any fees, duties, taxes or any surcharges which may be imposed by your country. As customs policies vary widely from case to case for each country, please check with your local authorities prior to placing your order to confirm tax and duty fees.

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